RETURN & EXCHANGE POLICY

Returns

We sincerely hope you enjoy your SELFreak product range. But we understand that sometimes customers change their minds. Please read our return policy below before placing your order to ensure there are no surprises with processing any changes, cancellations, or returns.

 

Changes and cancellations

If you need to make a change to a confirmed order, please contact our customer care team within 24 hours from receipt of your order confirmation email.

You can reach us at customercare.selfreak@gmail.com in most cases, we’ll need to cancel your original order and place a new one.

 

Returns & Refund Policy

If you're not happy, we're not happy. That's why SELFreak offers you a no questions asked hassle-free returns policy on ready sell products for which we are maintaining the stock but not applicable on the customized product until unless quality issue.

No return policy is applicable to any undergarments, Food Items & customized products.

Please note that we will not accept returns of face masks.

 

We gladly accept returns of unused merchandise within 3 days from the date of order delivery (as recorded by the shipping provider),

We will process your refund to your original payment method within 10 business days from the date of receipt of your returns at our facility. Please note that depending on your credit or debit card company, it may take additional days after your credit is applied for it to post to your account.

Please note that we do not offer exchanges. If you are not satisfied with your product(s), please return your item(s) and place a new order & feel free to mention any changes that we should take into account from your previous order.

 

For any return, the courier charges customers will bear.

 

Return ProcessPlease initiate your returns online through the following steps:

  • Sign in to www.selfreak.com and go to "My Account"

  • Under "Order History," for the order you'd like to return, click on "RETURN DETAILS" to submit a "Return Authorization Request"

  • Let us know via this request why you’re not satisfied so that we can serve you better in the future.

  • Our courier partner will pick-up your order from your shipping address within two business days of initiating a return authorization request.

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